Kathmandu, June 30: Minister for Information and Communication, Dr Bikram Timilsina has instructed the Nepal Telecom to ensure service-recipient friendly and quality service in a further effective manner.
While inspecting the Business Support System (BSS) Department under the Directorate of Information Technology and Nepal Telecom Office in Sundhara today, he directed to make the service delivery further effective, transparent and digital system based.
On the occasion, manager at the Nepal Telecom, Shalikram Subedi briefed the minister about the works being performed through the Directorate of Information Technology as well as the billing system of the Telecom.
Minister Timilsina had enquired about the billing system, customer management and IT-based service delivery among others.
On the occasion, the minster also had a direct discussion with the service recipients about their experience on services such as new SIM card, bill payment, e-SIM service, telephone and internet service.
The minister also instructed to securely keep the customer related personal details on data base, and end the situation where service seekers are compelled to frequently submit similar documents while obtaining services. #nepal #rss
