A serpentine queue of service-seekers at Transport Management Office (for driving license) at Radhe Radhe of Madhyapur Thimi Municipality-7 in Bhaktapur is a daily occurrence.
Service-seekers from 13 districts in the Bagmati Province throng the office since 6 am to avail new license, renewal of license, to take trail exam for license among others and wait tediously given the disproportionate number of service-seekers aspiring to avail services from a limited number of employees rendering services from a narrowly spaced office infrastructure.
One of them was Rupa Khadka from Sindhupalchowk who shared that she had been queuing up in the Office since 6 am for two consecutive days. The Office issued notice stating ‘server down’ which led the service-seekers like Khadka to resort to agitation and resentment.
Service delivery was halted in the Office reasoning technical glitch. Irate Khadka ranted that she had to stay in a line in four places for a single service and all services could not be availed from a single window. “When does the government provide us easy and convenient services?,” she questioned.
The frustrated voice has come in the wake of newly appointed Prime Minister Pushpa Kamal Dahal ‘Prachanda’ issuing 30-point directives to the government ministries and their subordinate bodies on various topics including making the public services and matters pertaining to public concerns prompt and efficient.
One among the 30-points were immediately keeping in priority works on removing the difficulties the general public were facing while accessing the basic services as driving license, passport, health, education among other related services.
It may be noted that PM Dahal, in the first meeting of the Council of Ministers, had also decided to make arrangements so that service-seekers may not feel hassle to queue up longer for services including passport, driving license among others.
The problems in those public offices remain the same despite the Head of the Government positively intervening in the matters of public service delivery since he assumed the office.
The Transport Management Office in Bhaktapur has been providing services to around 1,500 services on average on a daily basis, according to Chief of the Office, Shiva Kumar Niraula.
Server down has affected service delivery not only here but in other transport offices such as Sano Bharyang, Sukedhara and Gurjudhara among others yesterday and today.
The server that operates in all transport management offices across all seven provinces in the country is under control of the Department of Transport Management under the federal government.
Service-seekers as well as chiefs of the transport management offices in many provinces have been complaining that they had been putting up with complaints from service-seekers frequently due to the weakness on the part of the Department of Transport Management.RSS
